03 — Private clubs
Membership tiers your members never feel slip.
House preferences, membership tiers, and event coordination on one ledger — the standard that keeps founding members founding.
A founding member walks in unannounced. The host already knows the table, the wine, and the allergy.
Every member's house preferences — favourite table, still water, no shellfish, the negroni before dinner — live on their dossier, tiered by membership. The moment they arrive, the floor team sees exactly what matters.
The Summer Gala's 240-guest list, seating, and dietary needs run from the same place. And when a host moves on, none of that institutional memory leaves with them.
Tiered membership
Founding, full, and reciprocal members each carry their own service standard, visibility, and escalation. The team always knows who is in front of them and exactly what that means.
House preferences
Favourite table, still water, the negroni before dinner, the shellfish allergy — captured once and surfaced the instant a member arrives or calls. New staff inherit years of familiarity on day one.
Event coordination
Guest lists, seating, and catering for galas and private dinners run against the same member records, not a side spreadsheet. Dietary needs and seating sensitivities travel with each guest automatically.
Service history
Every visit, request, complaint, and resolution lives on one timeline per member. The context outlasts the host who created it, so the standard never resets when someone moves on.
From first touch to closed loop.
Profile
Build the member dossier — tier, house preferences, and reciprocal-club arrangements.
Surface
The right preferences appear the instant a member arrives, books, or calls.
Coordinate
Run events and guest lists against the same member records, not a side spreadsheet.