01 — Concierge agencies
Thousands of bespoke requests, not one dropped detail.
Run a global vendor network and a relentless request queue from one surface — every brief owned, every SLA visible, every delivery confirmed.
11:47pm in Dubai. A founding client wants a table for eight in Paris — tomorrow night.
The request lands by WhatsApp. A coordinator drops it into Lumos and it becomes a structured ticket — principal, party size, dietary notes, hard deadline — with an SLA clock already running.
From one screen she briefs three Paris restaurants out of the vendor book, ranked by reliability, the client's preferences attached. The first confirmation arrives in-thread at 12:09am. The booking, the cost, and every message are logged against the request — and roll straight into next month's invoice.
Structured intake
Inbound briefs from email or chat become a structured request the moment they land — principal, deadline, party size, and constraints captured once. No coordinator re-keys a thing, and nothing important hides three replies deep in a thread.
Live SLA timers
Every stage of a request carries its own countdown, tuned to the tier of the client waiting on it. When a deadline is at risk it escalates into the attention queue on its own — long before the principal would ever notice.
Vendor book with scoring
Jets, villas, tables, and specialists sit in one searchable book, ranked by the reliability they've actually shown you. Negotiated rates and contracts hang off each partner, so the right call is obvious even at 2am.
Reconciled billing
As each vendor cost is confirmed it accrues against the request, in the currency it was incurred. By month-end the multi-currency invoice — and the margin behind it — has effectively written itself.
From first touch to closed loop.
Brief
An inbound request becomes a structured ticket with an owner, a deadline, and the constraints attached.
Coordinate
Dispatch ranked vendors with full context and watch the SLA clock in a single view.
Deliver & reconcile
Confirm delivery, capture proof, and close the loop into billing and the client dossier.