01
Structured intake
Inbound briefs become structured requests with the principal, deadline, and constraints captured up front.
All features
Request lifecycle
From inbound brief to delivery, tracked end to end.
Every bespoke request — a private jet, a sold-out table, an impossible deadline — tracked from inbound brief to delivery confirmation, with SLAs, owners, and audit at every stage.
The cost of the dropped ball
A sold-out table, an impossible deadline, a jet at dawn — and the only thing tracking it is a coordinator who hasn't slept.
Requests live in inboxes
A brief arrives by email, gets forwarded, and the thread becomes the system of record — until the day someone misses a reply.
Handoffs lose the plot
The request changes hands across shifts and time zones, and the context that mattered falls through the cracks between them.
No one sees the clock
There is no shared sense of how long is left, so a breach becomes visible only when the principal is the one to notice it.
Brief → deliveredOne workflow
SLA-timedEvery stage
Capabilities
What request lifecycle gives you.
02
SLA countdowns
Every stage carries a live countdown; breaches escalate before the principal ever notices.
03
Clear ownership
One owner, visible handoffs, and a thread that never loses the plot across shifts and time zones.
04
Delivery confirmation
Closeout captures proof of delivery and feeds the dossier, the invoice, and the vendor score at once.
How it works
Three moves, end to end.
01
Brief
Inbound requests become structured tickets with principal, deadline, and constraints attached.
02
Coordinate
Assign an owner, dispatch vendors, and watch the SLA clock in one view.
03
Deliver
Confirm delivery, capture proof, and close the loop into billing and the dossier.
Questions
Request lifecycle, answered.
What happens when an SLA is about to breach?
It escalates automatically into the attention queue with the owner flagged — well before the deadline lands.
Can a request span multiple vendors?
Yes — a single request can fan out to many vendor dispatches and reconcile their costs back to one invoice.
Is the full history kept?
Every state change, message, and handoff is logged as a signed event for the life of the request.